In the early days of WPf2b the WP (WordPress.org) support forum was a friendly place and covered more than just support. As WPf2b matured so did the forum, but recently things have changed – and not for the better.
WP plugin pages – for all plugins, not just WPf2b - are now a magnet for 1-star drive-by “reviews”, typically only a few words long; “Didn’t work” is a perennial favourite. They’re neither helpful for the plugin author, nor for anyone trying to judge the quality of the plugin before installing.
I say “drive-by” as almost without exception the poster didn’t ask for support before posting. Maybe they think a 1-star “review” will get them priority support, maybe they’ve just got poor impulse control – I’ve really no idea. What I do know is that it creates a corrosive and hostile environment in which to provide any support at all.
Rather than abandon support for the free version of WPf2b, I’ve decided to move to a platform where I have control. There are badges for good behaviour (apparently people like that kind of thing), and all sorts of anti-troll devices on the admin side.
The new forums should be a healthy and interesting place to be – please come join me!